Pulse Secure’s obligation to provide the applicable Services is conditional upon Customer meeting the following obligations. The provision of the Services assumes that Customer will:
Customer will initiate the request for the Remote Installation and Consulting Service by using the request form on Pulse Secure Support Site –Pulse Secure Support. The customer should provide a lead time of at least twenty-four hours prior to the beginning of the installation service.
Using the Remote Installation Service Request Form available below, the customer will provide hardware, desired software version, authentication systems, firewall type, desired roles, client computing device types, and information about the location of the Pulse Secure hardware and the backend resources that their users need to access.
The customer must initiate the service request within one year of purchasing the service. All service requests that are not consumed within one year from the purchase date will expire.