Support Add-On Services
Our add-on services offer additional services to meet the specific needs of your business. Some add-On services are included in the Platinum Support tier.
Pulse Secure Support Add-on services include:
Partner Branded Support (PAR)
Connect Now Partners of Pulse Secure that meet specific requirements are able to join the Support Now Partner Program, that allows them to sell Partner Branded Support (PAR skus). This program validates that the partner can provide level zero to level two technical support. The partners in the Support Now Program, that sell PAR Support and are responsible for providing support to their end customer.
Customers who have purchased Partner Branded Support (PAR skus) will contact their partner when they need to open a support case instead of contacting Pulse Secure. The Support Now Partner will resolve the customer’s case, and if necessary, the Support Now Partner will escalate the case to Pulse Secure Support on behalf of the customer.
Pulse Secure Support will refer Customers who have purchased Partner Branded Support to their respective Support Now Partner.