Pulse Secure Gold Support provides phone and online assistance globally to help you resolve any issue with your Pulse Secure Solution. Our Gold Support is designed to increase the productivity of your workforce and to reduce operational costs by resolving issues faster and helping you detect issues before they disrupt your network. Gold Support includes unlimited access to our Global Support Centers, online tools, onboarding and configuration support for PZTA, maintenance window coverage, software updates, security vulnerability notifications, and other support services to meet your support needs.
In addition, customers can choose one of our expedited hardware replacement options including Same Day, Same Day with On Site Technician, Next Day, and Next Day with On Site Technician.
Pulse Secure Gold Support provides reliable 24x7x365 support, and e-learning. We offer one of the fastest response times in our industry for various case priorities. With our Gold Support, you get remote assistance over the phone or online. In addition, you get unlimited access to our Knowledge Base systems, forums, and technical publication library that you can use for self-service or for training your team on Pulse Secure products.
- Resolves support issues faster with priority case handling.
- Increases the efficiency of your operational team by leveraging our cutting-edge case management tool that dynamically searches our knowledge base and provides solutions to common issues in real time.
- Lowers operational expenses by using Proactive Notifications, KB system, and Maintenance Window coverage to reduce the time needed for problem identification, troubleshooting, and solution implementation.
- Improves system availability with regular maintenance releases and new software releases that enable your deployment to be current and compatible with the latest Operating Systems and business applications for desktops and mobile devices.
- Protects your business and customers through the receipt of regular notifications that include actionable information on security vulnerabilities and their fixes to help you reduce your exposure to vulnerabilities and to minimize risk.
- Faster time to value for our PZTA Secure Access solution through deployment and adoption assistance from a team of experienced customer success managers.