Eligibility and Prerequisites
Pulse Secure Deployment Support Account Manager (DSAM) addon is available for purchase only by End Customers who have purchased products and services. DSAM services are only for Pulse Secure appliances that have an active Pulse Secure support contract.
The DSAM will notify the Customer, by email, when the deployment is complete. The Customer will have up to five (5) days after such notification to request additional deployment related services. If no services are requested by the Customer after five (5) days following the deployment completion notification, the DSAM services will be deemed complete. Additional service requests by the Customer after the completion of the DSAM service will be handled by the Pulse Secure Customer Support team.