Eligibility and Prerequisites
Pulse Secure Deployment Support Account Manager (DSAM) add-on is available for purchase only by End Users who have purchased products and services. DSAM services are only for Pulse Secure appliances that have an active Pulse Secure support contract. The services will start on the day the DSAM and the End User’s team meet for introduction and project kick-off and the service will end at the earliest date between the completion of the deployment or after 90 consecutive days.
The DSAM will notify the End User, by email, when the deployment is complete. The End User will have up to ten days after such notification to request additional deployment related services. If no services are requested by the End User after ten days following the deployment completion notification, the DSAM services will be deemed complete. Additional service requests by the End User after the completion of the DSAM service will be handled by the Pulse Secure Customer Support team.