Eligibility and PrerequisitesPulse
Secure Customer Success Manager (CSM) add-on is available for purchase only by End Users who have purchased a Pulse Secure Platinum Support contract. The CSM Services cover only Pulse Secure products for which the End User has an active Pulse Secure Platinum Support contract. The CSM Add-on is not available for purchase by Gold Support tier customers.
The CSM Services must be purchased for a term lasting at least 12 months.