Product End of Support/End of Engineering Schedule

Pulse Secure Services Director

Pulse Secure Services Director Support

End of Engineering (“EOE”) date: EOE is the date when the software is no longer actively supported by Engineering. Update releases (e.g. service, minor) will no longer be created for major software releases (“X.Y”) that have reached the EOE milestone. After the EOE date but before the End of Support date, existing software service or minor releases remain posted for download but support will be limited to investigation and troubleshooting in an attempt to provide solutions and workarounds. End of Support (“EOS”) date: The EOS date is the end of support date – support is no longer provided after this date.

Generally Available (“GA”): As used below, refers to a release of software that is generally available (commonly denominated by the first two numbers (X and Y) in the release identifier (“X.Y”). “Release” does not refer to a minor or service release.

Minor: Minor release refers to a release of software (commonly denominated by the first two numbers in the release identifier (“X.YrN”) followed by rN notation, where rN denotes the Nth release following release X.Y), and comprises of fixes, as well as general maintenance of the major software release. Customers are expected to upgrade to R releases when available, as engineering fixes are provided on the R release, not base release. The EoE and EoS dates for R releases follow the base release timelines. For example, x.yRn will EoE at the same time as x.y

Pulse Secure Services Director EOE/EOS Dates

EOE date: The date twelve (12) months after the first general availability date or thirty-six (36) months after first general availability date for LTS (Long Term Support). This EOE date only applies to version 2.4 and subsequent versions of Services Director.

End of Engineering and End of Support Schedule for Pulse Secure Services Director

Product FRS Date End of Engineering End of Support
1
August 14, 2013 August 14, 2014
January 14, 2016
1.1
December 16, 2013 December 16, 2014 January 14, 2016
1.2
June 18, 2012 March 27, 2015 January 14, 2016
1.3
December 11, 2012 June 30, 2015 January 14, 2016
2
December 15 2014 December 15, 2015 January 14, 2016
2.1 April 13, 2015 April 13, 2016 April 13, 2016
2.2 September 14, 2015 September 14, 2016 September 14, 2016
2.3 January 13, 2016 January 13, 2017 January 13, 2017
2.4 (LTS Release) March 31, 2016 March 31, 2019 March 31, 2020
2.5 July 11, 2016 July 11, 2017 July 11, 2018
2.6 October 10, 2016 October 10, 2017 October 10, 2018
17.1 January 23, 2017 January 23, 2018 January 23, 2019
17.2 (LTS Release) May 8, 2017 May 8, 2020 May 8, 2021
18.1 March 12, 2018 March 12, 2019 March 12, 2020
18.2 July 23, 2018 July 23, 2019 July 23, 2020
18.3 December 3, 2018 December 3, 2019 December 3, 2020
19.1 May 20, 2019 May 20, 2020 May 20, 2021

*Additional restrictions and limitations apply to support for software and such support may be cancelled or changed without notice. Contact your sales representative for more information.