NOTE: All Steel-Belted Radius (SBR) releases prior to 3.0 have reached End of Engineering and End of Life Dates.
NOTE: All Odyssey Access Client for Windows releases prior to 3.0 have reached End of Engineering and End of Life Dates.
NOTE: All Odyssey Access Client for Pocket PC 2002 releases prior to 2.0 have reached End of Engineering and End of Life Dates.
Any products being discontinued will be announced as EOL prior to the discontinuation and end of sale date, also known as last order date (LOD). The end of sale/last order date will be reached when End of Engineering (EOE) occurs, at which time discontinued products will be removed from the price list and will no longer available for purchase.
For SBR and OAC software products, the period of active engineering support will be the current release plus two (2) subsequent releases, or up to eighteen (18) months from the FRS date, whichever occurs first. All software releases are considered major.
Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.
Pulse Secure Global Customer Service (PSGSC) support will continue after EOE for two (2) subsequent releases or up to twelve (12) months, whichever occurs first. After EOE and until EOL PSGSC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.
When the release reaches EOL the software images are removed from www.pulsesecure.net and PSGSC will only provide support on a commercially reasonable effort basis.