For all Pulse Connect Secure products released after July 15, 2008 the software support policy has been revised. For Pulse Connect Secure software products released after July 15, 2008, the period of active engineering support will be the current release plus two (2) subsequent releases, or up to eighteen (18) months from the FRS date, whichever occurs first. "Major release” is defined by a change in the software release version number e.g. Pulse Connect Secure 8.1 to Pulse Connect Secure 8.2 is a major release.
Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.
Pulse Secure Global Customer Service (PSGSC) support will continue after EOE for two (2) subsequent releases or up to twelve (12) months, whichever occurs first. After EOE and until EOS PSGSC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.
When the release reaches EOS the software images are removed from www.pulsesecure.net and PSGSC will only provide support on a commercially reasonable effort basis.