SA Series Hardware Dates & Milestones
All SA Series appliances have now been announced as End of Life (EOL). The End of Support (EOS) milestone dates are published below.
End of Life Milestones and Dates
| Product | End of Sale Announced | End of Sale Date | Last Date to Convert Warranty | Last Day for Same Day Support | Last Day to Order 3yr Support Renewal | Last Day for Next Day Support | End of Engineering Support | Last Day to order 1yr Support Renewal | End of Support / End of Life | Last Supported Version |
|---|---|---|---|---|---|---|---|---|---|---|
| SA4500FIPS, SA6500FIPS |
12/8/2014 |
2/28/2015 |
2/28/2016 |
2/28/2017 |
2/28/2019 |
2/28/2020 |
PCS 8.1 |
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| SA2500, SA4500, SA6500 |
7/8/2013 |
12/31/2013 |
12/31/2014 |
12/31/2015 |
12/31/2017 |
12/31/2018 |
PCS 8.1 |
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| SA4000FIPS, SA6000FIPS |
2/1/2012 |
8/1/2012 |
8/1/2013 |
8/1/2013 |
8/1/2016 |
8/1/2017 |
PCS 8.0 |
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| SA700, RA500 |
3/15/2011 |
9/15/2011 |
9/15/2012 |
9/15/2013 |
9/15/2015 |
9/15/2016 |
PCS 7.4 |
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| SA2000, SA4000, SA6000 |
7/31/2009 |
1/31/2010 |
1/31/2011 |
1/31/2012 |
1/31/2014 |
3/31/2016 |
PCS 7.1 |
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|
SA3000FIPS |
10/31/2006 |
4/30/2007 |
4/30/2008 |
4/30/2009 |
4/30/2011 |
4/30/2012 |
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|
SA5000FIPS |
10/31/2016 |
4/30/2007 |
4/30/2008 |
4/30/2009 |
|
4/30/2011 |
4/30/2012 |
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|
SA1000 Series |
2/1/2006 |
7/31/2006 |
7/31/2007 |
7/31/2008 |
7/31/2010 |
7/31/2011 |
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|
SA3000 Series |
2/1/2006 |
7/31/2006 |
7/31/2007 |
7/31/2008 |
7/31/2010 |
7/31/2011 |
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|
SA5000 Series |
2/1/2006 |
7/31/2006 |
7/31/2007 |
7/31/2008 |
7/31/2010 |
7/31/2011 |
| Milestone | Definition | Date |
|---|---|---|
| End of Life Notification | The date the document announcing End of Order through End of Support of a product is distributed to the general public. | July 8, 2013 |
| End of Order (EOO) | The last day to order the product through Pulse Secure, i.e. End of Sale. The product is no longer for sale after this date. | December 31, 2013 |
| First Service Step-down | The available services offerings for the hardware product will be capped at Next-day and Next-day Onsite support. Same-day and Same-day onsite support will be discontinued. | December 31, 2015 |
| End of Engineering for Software (EOE) | Beyond this date Pulse Secure no longer commits to providing engineering support. Critical must-fix security patches are provided, for an approximate period of 12 months, after this date. | June 30, 2018 |
| Last service step-down | The available services offerings for the hardware product will be capped at Return-to-Factory (RTF). Next-day and Next-day Onsite support will be discontinued. This is also the last date to order a full year contracted service for the product. 12 months after this date, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure. | December 31, 2017 |
| End of Support (EOS) | Last date to receive contracted service for the product. After today, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure. | December 31, 2018 |
1 Exception for customers running SA4500FIPS/SA6500FIPS, EOS is 2/28/2020