SA Series Hardware Dates & Milestones

All SA Series appliances have now been announced as End of Life (EOL). The End of Support (EOS) milestone dates are published below.

End of Life Milestones and Dates

Product End of Sale Announced End of Sale Date Last Date to Convert Warranty Last Day for Same Day Support Last Day to Order 3yr Support Renewal Last Day for Next Day Support End of Engineering Support Last Day to order 1yr Support Renewal End of Support / End of Life Last Supported Version
SA4500FIPS, SA6500FIPS 12/8/2014
2/28/2015
2/28/2016
2/28/2017
2/28/2019 2/28/2020
PCS 8.1
SA2500, SA4500, SA6500 7/8/2013
12/31/2013
12/31/2014
12/31/2015
12/31/2017
12/31/2018
PCS 8.1
SA4000FIPS, SA6000FIPS 2/1/2012
8/1/2012
8/1/2013
8/1/2013
8/1/2016
8/1/2017
PCS 8.0
SA700, RA500 3/15/2011
9/15/2011
9/15/2012
9/15/2013
9/15/2015
9/15/2016
PCS 7.4
SA2000, SA4000, SA6000 7/31/2009
1/31/2010
1/31/2011
1/31/2012
1/31/2014
3/31/2016
PCS 7.1
SA3000FIPS
10/31/2006
4/30/2007
4/30/2008
4/30/2009
4/30/2011
4/30/2012
SA5000FIPS
10/31/2016
4/30/2007
4/30/2008
4/30/2009

4/30/2011
4/30/2012
SA1000 Series
2/1/2006
7/31/2006
7/31/2007
7/31/2008
7/31/2010
7/31/2011
SA3000 Series
2/1/2006
7/31/2006
7/31/2007
7/31/2008
7/31/2010
7/31/2011
SA5000 Series
2/1/2006
7/31/2006
7/31/2007
7/31/2008
7/31/2010
7/31/2011
Milestone Definition Date
End of Life Notification The date the document announcing End of Order through End of Support of a product is distributed to the general public. July 8, 2013
End of Order (EOO) The last day to order the product through Pulse Secure, i.e. End of Sale. The product is no longer for sale after this date. December 31, 2013
First Service Step-down The available services offerings for the hardware product will be capped at Next-day and Next-day Onsite support. Same-day and Same-day onsite support will be discontinued. December 31, 2015
End of Engineering for Software (EOE) Beyond this date Pulse Secure no longer commits to providing engineering support. Critical must-fix security patches are provided, for an approximate period of 12 months, after this date. June 30, 2018
Last service step-down The available services offerings for the hardware product will be capped at Return-to-Factory (RTF). Next-day and Next-day Onsite support will be discontinued. This is also the last date to order a full year contracted service for the product. 12 months after this date, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure. December 31, 2017
End of Support (EOS) Last date to receive contracted service for the product. After today, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure. December 31, 2018

1 Exception for customers running SA4500FIPS/SA6500FIPS, EOS is 2/28/2020