IC Series Hardware Dates & Milestones

All IC Series appliances have now been announced as End of Life (EOL). The End of Support (EOS) milestone dates for the five (5) year support model are published below.

End of Life Milestones and Dates

Product End of Sale Announced End of Sale Date Last Date to Convert Warranty Last Day for Same Day Support Last Day to Order 3yr Support Renewal Last Day for Next Day Support End of Engineering Support Last Day to order 1yr Support Renewal End of Support / End of Life Last Supported Version
IC6500FIPS 12/8/2014
2/28/2015
2/28/2016
2/28/2017
2/28/2019
2/28/2020
PPS 5.1
IC4500, IC6500 7/8/2013
12/31/2013
12/31/2014
12/31/2015
12/31/2017
12/31/2018
PPS 5.2
IC4000 and IC6000 7/31/2009
1/31/2010
1/31/2011
1/31/2012
1/31/2014
1/31/2015
PPS 4.1
Milestone Definition Date
End of Life Notification
The date the document announcing End of Order through End of Support of a product is distributed to the general public.
8-Jul-13
End of Order (EOO)
The last day to order the product through Pulse Secure, i.e. End of Sale. The product is no longer for sale after this date.
31-Dec-13
First Service Step-down
The available services offerings for the hardware product will be capped at Next-day and Next-day Onsite support. Same-day and Same-day onsite support will be discontinued.
31-Dec-15
End of Engineering for Software (EOE)
Beyond this date Pulse Secure no longer commits to providing engineering support. Critical must-fix security patches are provided, for an approximate period of 12 months, after this date.
6/30/2018
Last service step-down
The available services offerings for the hardware product will be capped at Return-to-Factory (RTF). Next-day and Next-day Onsite support will be discontinued. This is also the last date to order a full year contracted service for the product. 12 months after this date, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure.
12/31/2017
End of Support (EOS)
Last date to receive contracted service for the product. After today, limited support will be offered on a per-incident, non-contracted basis, at the discretion of Pulse Secure.
12/31/2018

1 Exception for customers running IC6500FIPS, EOS is 2/28/2020