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We provide the industry's fastest response time for P1 cases. In addition, we empower customers to escalate issues to our global management team from a single click on our support site.

Security Best Practice and Recommendations:

Pulse Secure recommends that customers deploy the latest version of Pulse Secure software for their use case and to include password update frequency in their corporate security policy. For more information on security best practices please visit KB29805.


Security Advisory Alert (Updated June 17th, 2020):

We recently updated the Security Advisory for CVE-2020-13162 in response to the security researcher’s reporting on June 16, 2020. Please upgrade your Pulse Desktop Client for Windows to 9.1R7.  Please visit SA44503 for more information.

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Need Platinum Support for Your Mission Critical Deployment?

Pulse Secure offer premium support services with faster SLAs, skip tier support, and preventive maintenance services.

Pulse Secure Support helps you maintain your Secure Access deployment and provides rapid response for issue resolution. Our support centers are conveniently located in APAC, EMEA, and North America to provide local language support to customers and partners globally.

We offer different levels of support based on your needs and the complexity of your Secure Access deployment.